FAQs
How do I schedule an appointment?
You can schedule your appointment by phone 310.571.5442, in person or online. We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or a cancellation.
What are your business hours?
Our business hours are:
Monday, Tuesday: 9.00 am - 8.00 pm
Wednesday: Closed
Thursday, Friday: 9.00 am - 8.00 pm
Saturday: 10.00 am - 6.00 pm
Sunday: Closed
All appointment requests, text messages, DM's, etc. will be responded to during business hours. We appreciate your patience.
What should I wear for a spa or salon treatment?
Feel free to come as you are, and we'll take care of the rest. We’ve got towels, slippers and robes ready for you.
Do you offer gift certificates?
Absolutely! Give the gift of wellness to your loved ones! Purchase an instant Gift Certificate online, or feel free to stop by the salon to purchase it in person. Our gift cards have no expiration date and can be applied to any services.
Do you accommodate late arrivals?
We take great pride in delivering timely and professional service to all our clients. Your punctuality is both valued and necessary for us to serve you effectively. If you happen to be delayed, the full session fee will apply. Yet, out of consideration for other clients, we can only accommodate your session during your scheduled appointment time.
How do I prepare for my appointment?
We ask that you please complete the client consent form prior to your appointment. We promise it is quick and easy. It will be texted and emailed to you with your appointment confirmation.
On the day of your appointment, we kindly ask you to arrive at least 5-10 minutes before the start of your appointment to allow enough time to find street or meter parking, go to the bathroom, have a sip of water, or fill out your consent form in case it slipped your mind.
Do you require deposits for appointments?
We don’t require a deposit in order to book your appointment. However, we require that all appointments be guaranteed against late cancellation, rescheduling, or no-shows with a major credit card.
What is your cancellation policy?
Your appointment is very important to us and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours advance notice during our business hours for cancellations or rescheduling. You can reach us care@skinrehabbeverlyhills.com or 1(310)571-5442.
For appointments canceled or rescheduled within 48 hours we charge 50% of the service total.
For appointments canceled or rescheduled within 24 hours we charge 100% of the service total (or we deduct one treatment, if you purchased a package).
No show and same-day cancellations will be charged 100% of the total reserved services (or we deduct one treatment, if you purchased a package).
We charge this fee whether it's a spontaneous weekend away, an emergency phone call that rearranges your day or the flu bug. We appreciate your understanding. Unfortunately, there are no exceptions to this policy.
Rescheduling of appointments is subject to availability.
Do you have a refund policy?
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series. Treatments and packages are non-transferable and non-exchangeable. Skin Rehab Beverly Hills reserves the right to offer and recommend alternative treatments if the ones requested are not available.
How does the Membership work?
Our Exosome Therapy Membership is designed to keep your skin consistently rejuvenated with exclusive benefits and preferred pricing. Here’s how it works:
1. Membership Fee:
The membership is $555 per month.
2. What’s Included:
1 Exosome Therapy treatment per month
11% off all add-ons and retail products
Exclusive discounts on other services at Skin Rehab Beverly Hills
3. Billing:
Payments are billed monthly on the date you joined. Billing renews automatically each month until cancellation.
4. Minimum Commitment:
A 12-month commitment is required. After 12 months, you may cancel anytime with a 30-day notice.
5. Freeze Policy:
You may freeze your membership for up to 3 months after completing the initial 3-month minimum. A 7-day notice before your billing date is needed.
6. Cancellations:
A 30-day notice (via email or phone) is required.
If you cancel before completing the 3-month minimum, you will be charged the difference between the regular price ($777) and the membership rate ($555) for each session used.
7. Scheduling:
All treatments are subject to availability. We recommend booking in advance.
A 24-hour cancellation notice is required. Late cancellations or no-shows may result in forfeiting that month’s treatment.
8. Transferability:
Memberships are non-transferable and can only be used by the enrolled member.
9. Non-Refundable:
Membership fees are non-refundable. Unused treatments or benefits do not roll over to the next month.
For questions, contact us at 310.571.5442 or care@skinrehabbeverlyhills.com.